Articles
We recommend enabling two-factor authentication to provide an extra layer of...
How do I reset my Client Portal password?If you're unable to log into your account, you can easily reset your password...
How do I update my Contact Details?You can update or edit your contact details within the [client portal] (If you...
How can I add a new contact to my account?If you would like an additional contact to email our technical support team...
How do I add a new user to my Client Portal?Adding a new user to help manage your account is simple, you can do this within...
What is the difference between a user and a contact in my Client Portal?This article will explain the difference between the new account user section and the existing...
How do I get technical support from ProStack?If you can't find a solution to your problems in our knowledgebase, you can submit a ticket to...
What payment methods do ProStack accept?We currently accept payments via Credit/Debit Card, PayPal, Bank Transfer, and...
How do I update my card details?You can update or edit your card details within the [client portal] (If you...
How do I set up Direct Debit as my payment method?If you would like to pay via Direct Debit, please open up a support ticket and we will provide...
How do I set up a PayPal subscription for my service?You can set up a PayPal subscription on an unpaid invoice within the [client portal] (If you...
How do I become an Affiliate?Signup to ProStack's affiliate scheme and receive 10% of the revenue generated over the first...
How do I pay an outstanding invoice?You can make payment for any invoices within the [client portal] (If you cannot...
How do I view my invoices?You can view or download any invoices within the [client portal] (If you cannot...
Why does my invoice address not match my primary account details?Have you recently updated your primary account information but the latest...
How do I view my account credit?If you have credit on your account and wish to see the current balance, you can...
Can I view historical emails sent by ProStack?Any email correspondence sent by the ProStack team is logged within the client portal. This...
Shared Hosting: How do I upgrade my service within the client portal?If you have [Shared Hosting or Reseller Hosting] plans with us, you can upgrade...
Shared Hosting: How do I change my cPanel password from the client portal?For our [Shared hosting] customers there's an option to reset your cPanel...
How do I cancel my services?If you no longer require your service, you will need to submit a cancellation...
